JP Culanag
Technical Consultant | Founder
A founder and technical consultant in currency processing systems with expertise on process improvement and optimization, troubleshooting, analysis, problem management, and process innovation.
Experienced in retail system and cash processing automation, service delivery management, customer relations management and quality management systems.
14 years of experience with the leading technology provider in the market for currency payment (cash and cards), smart cards, IDs (physical and electronic), digital infrastructure solutions and other security solutions for both government and commercial clients across the globe.
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He dealt with over 30+ customers from 27 different countries in the Middle East and Africa region as an engineer and as a service manager. Previous career exposure in retail automation of Oil & Gas.
"...I help service teams eliminate gaps and
increase operational efficiency through process improvement, upskilling, use of adequate tools at
work, and utilization
of relevant data in
decision-making."
Career Summary
Technical Consultant | Founder
Quality Innovations Processes (QUIP) Solutions FZCO
Feb 2023 - Present
Dubai, United Arab Emirates
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Service Manager
Giesecke+Devrient FZE
Mar 2020 - Mar 2022
Dubai, United Arab Emirates
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Field Service Engineer
Giesecke+Devrient FZE
Apr 2008 - Mar 2020
Dubai, United Arab Emirates
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Technology Support Engineer Level-4/ITIL Release Management Process Owner
Fujitsu
May 2003 - Feb 2008
Makati City, Philippines
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Business Development Executive
QBS Inc.
Nov 2002 - May 2003
Makati City, Philippines
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Duties and Responsibilities include enhancing profitability and driving business growth and opportunities of organizations in the banking, retail, and cash processing industries;
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Customers include the central banks, commercial banks, and medium to large-scale cash-processing centers, retail companies, and IT service & consulting companies in the Middle East, Africa (MEA), and Far-East Asia regions
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Duties and Responsibilities include service revenue delivery, resource allocation and planning, customer relationship management, regional Quality POC, regional Repair POC, delivery of internal and external services for high-speed and compact-sized currency processing systems from pre-sales to post-sales;
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Duties and Responsibilities include installation, commissioning, training and demonstrations, maintenance and repair of banknote processing systems; the job involves interaction, collaboration, coordination, and reporting to internal and external project stakeholders, analysis, troubleshooting, problem-solving, and incident management
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Duties and Responsibilities include installation, maintenance, repair, technical support, and user training of retail automation equipment; the job involves resource allocation planning, project implementation management,
incident management level-3 support, ITIL Process owner: Release Management, Quality Assurance (QA) officer
Customer: Chevron-Texaco Philippines
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Duties and Responsibilities include business development, sales, and marketing of professional consultancy, training, and documentation services for the implementation of ISO9001:2000 compliance and other quality management systems like TQM, Six Sigma, etc.
Customers include SMEs in manufacturing, education and training industries.
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